Karen M. Dale is the Market President and CEO for AmeriHealth Caritas’ Medicaid managed care plan in Washington, D.C. She is responsible for leading key initiatives to strategically position the plan as a market leader offering innovative solutions for the critical challenges faced by its members. In addition to her role as the plan’s Market President and CEO, Dale was appointed to AmeriHealth Caritas’ newly created position of Chief Diversity, Equity, and Inclusion Officer (CDEIO). She reports directly to CEO and Chairman Paul A. Tufano and joins the CEO’s Executive Council. As CDEIO, Dale leads the planning and implementation of diversity and inclusion strategies across the organization, linking workforce, workplace, health equity, and supplier diversity with measurable business and cultural outcomes. Prior to joining AmeriHealth Caritas, Dale served as Executive Vice President of Health Care Management at DC Chartered Health Plan Inc. (Chartered). Having held multiple positions of leadership during the past two decades, Dale has worked with a broad group of stakeholders to address policies and other key factors impacting the delivery of health care services. In addressing the range of needs experienced by the nation’s vulnerable populations, Dale has cultivated a focus that has helped AmeriHealth Caritas District of Columbia concurrently innovate, while meeting the highest levels of quality and service. These efforts include the use of digital tools to aid in the management of chronic diseases, peer-to-peer outreach involving community health workers and peer specialists, and a human-centered member engagement approach. Dale’s vision is notably reflected in key programs addressing Black maternal health, racism, housing, transportation, violence interruption, and food insecurity. In addition, her philosophy that health care must evolve into a health ecosystem that promotes wellness without barriers, starting where people are, has led to several collaborative relationships with providers, community partners, philanthropists, and businesses to implement sustainable, scalable solutions with high impact. Dale holds a Master of Science degree in psychiatric mental health nursing from The Catholic University, Washington, D.C., and a Bachelor of Science degree in nursing from George Mason University, Fairfax, Virginia. She was a member of the Leadership Greater Washington Class of 2003. Dale serves as a board member for both Volunteers of America National Services and the Volunteers of America National Board.
AmeriHealth Caritas is one of the nation’s leaders in health care solutions for those most in need. Operating in 13 states and the District of Columbia, AmeriHealth Caritas serves approximately 4.5 million Medicaid, Medicare, and Children’s Health Insurance Program (CHIP) members through its integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, and behavioral health services. Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 37 years of experience serving low-income and chronically ill populations. For more information, visit www.amerihealthcaritas.com.